Description

Commissioning and contestability are key tools available to government to optimise service delivery outcomes. They embody a customer centric approach to service delivery that positively challenges current ways of working by seeking innovative ways to improve quality, productivity and access to services.

Many agencies have already adopted commissioning and contestability approaches, but realising the benefits and providing customer centred outcomes requires a whole-of-government effort.

The purpose of the NSW Government Commissioning and Contestability Policy is to establish a whole-of-government approach to delivering improved service outcomes for NSW citizens. It creates a clear and consistent policy direction, definition and set of principles to guide NSW Government agencies in commissioning and contesting services.

The NSW Government Commissioning and Contestability Policy is supported by the NSW Government Commissioning and Contestability Practice Guide, which has been developed to assist practitioners in applying commissioning and contestability.

The NSW Government Commissioning and Contestability Policy and NSW Government Commissioning and Contestability Practice Guide will support the sector’s capacity and capability to deliver service commissioning, and strengthen confidence in the quality of government spend on the right services.