A NSW Government resource to improve customer service

The NSW State Plan commits the Government to delivering better services and just as importantly providing customer friendly services.

The new Service Principles & Obligations (SP&O) website is designed to help NSW public sector employees achieve these key aims. The website has been developed to encourage and facilitate a high standard of customer service and public administration, and improved accessibility and responsiveness in the NSW public sector.

It does this by summarising and bringing together information on the key NSW public sector service principles and obligations. It also provides links to relevant source documents, guidelines and tools, and gives advice on where to go for further information and help.

The SP&O website is a whole-of-government initiative and was developed by the Premier's Department after extensive consultation with agencies such as: Attorney General's Department, Commission for Children and Young People, Community Relations Commission for a Multicultural NSW, Department of Aboriginal Affairs, Department of Ageing, Disability and Home Care, Department of Commerce, Department of Community Services, Department of Lands, Department of Local Government, NSW Audit Office, NSW Ombudsman, NSW Treasury and The Independent Commission Against Corruption.

The website can be accessed from the Premier's Department homepage.

CEOs are required to ensure that staff are advised about the site and encouraged to use it by providing all staff with information about the site, providing a link from agency intranets to the site, and updating induction and training material with information about the site.

Each agency contributing to this website is committed to keeping it up-to-date so that it captures relevant developments in customer service/service delivery, particularly those related to the NSW State Plan.

I would like to thank all the agencies involved in its development.

For information about the SP&O website, please contact Jennifer Perry on (02) 9228 3582.

C Gellatly
Director-General

This Circular has not superceded any Memorandum/Circular