|Function||Governance||Subject||Performance and Accountability|
Ministerial correspondence is an important avenue of communication between the public and government. Commonly, departments and other public sector agencies are required to reply to such correspondence on behalf of the Government and/or prepare draft responses for their Minister. The public has a reasonable expectation that their questions and comments will be dealt with as quickly as possible, and that the service they receive from ministers and government agencies are consistent and of high quality.
The Department of Premier and Cabinet has been leading an interagency working group on ministerial correspondence handling and management. A set of reforms has been developed to improve and standardise current policies, procedures and practices. These were considered and endorsed by the Secretaries Board.
Departments and related executive agencies are now implementing these reforms. Other agencies that may be involved in the handling of Ministerial correspondence (such as statutory bodies and state owned corporations) are also encouraged to consider applying these reforms where they are involved in handling ministerial correspondence. These reforms include:
The Department of Premier and Cabinet will work with members of the interagency working group to ensure that these reforms are implemented within the next six months.