Customer Service

Type:
Department of Customer Service Circular
Identifier:
DCS-2024-03
Status:
Active

DCS-2024-03 Community Consultation / Have Your Say

Description

NSW Government entities are required to publish their consultations on the Have Your Say portal, a central listing for all NSW Government public consultations currently open for comment and submissions. In addition, the Department of Customer Service provides the NSW Government Have Your Say online consultation platform, available to all NSW Government departments to conduct community consultation.

Detailed Outline

Have Your Say portal

The NSW Government is committed to involving the community in decision-making on government policy, programs and services.

The Have Your Say portal on the NSW Government website (www.nsw.gov.au/have-your-say) is a central listing for all NSW Government public consultations currently open for comments and submissions.

All departments and agencies are required to list their public consultations on the Have Your Say portal. This will give your projects greater visibility to the public and your other stakeholders.

Departments and agencies can register for access to upload their consultations to the portal at www.nsw.gov.au/nsw-government-communications/have-your-say.

The Secretary of each department or agency should ensure their community engagement teams list the details of their current and future public consultation activities on the Have Your Say portal.

Have Your Say platform

In addition, the Department of Customer Service (DCS) provides the NSW Government Have Your Say online consultation platform, which is currently available to all NSW Government departments to conduct priority consultations, with one-on-one support from DCS to build, promote and analyse consultations.

This new platform offers advanced usability for departments and their customers, and easy data collection, to better inform government decision-making. We invite you to contact [email protected] to discuss onboarding your department to this new platform with our Have Your Say team.

Graeme Head
Secretary, Department of Customer Service

Overview

Who needs to know and/or comply with this?

Advisory Entities (including Boards and Committees)
Departments
Executive agencies related to Departments
Separate agencies
Statutory Authorities/Bodies

Compliance

Mandatory

AR Details

Date Issued
Mar 28, 2024
Review Date
Mar 28, 2027
Replaces
Replaced By

Contacts

Contact
Phone
Publishing Entity
Department of Customer Service
Issuing Entity
Department of Customer Service